Question 1

What does my subscription include?

Accepted Answer

Each subscription covers one FULL annual service per unit/system, up to 3 FREE callouts per year, NO labour fees for repairs (parts charged separately), and priority booking.

Question 2

How many units can I cover?

Accepted Answer

As many as you like!

• Each high wall unit is $10/month, with additional units just $7/month each.
 • Each ducted system is $15/month, with additional systems just $10/month each.

Question 3

Do all my units need to be in the same house?

Accepted Answer

Yes — all units covered under one subscription must be located in a single household/property. Subscriptions cannot be split across multiple locations.

Question 4

What happens if I need more than 3 callouts in a year?

Accepted Answer

Your first three callouts are included free. After that, additional callouts are charged at our standard rates.

Question 5

When will my service be carried out?

Accepted Answer

Annual servicing is scheduled during business hours, Monday–Friday, 9:00 am–5:30 pm. If you need a weekend or public holiday service, a fee of $140+GST plus travel charges applies.

Question 6

My aircon isn’t working — can I still subscribe?

Accepted Answer

Units and systems must be in working condition at the time of subscription. If your aircon isn’t working, we can repair it first (charges apply), and then you’ll be eligible to join the plan.

Question 7

Do I have to pay for parts if something breaks?

Accepted Answer

Yes — parts are not included in the subscription. However, you won’t pay any callout or labour fees for the installation of those parts.

Question 8

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime with 30 days’ notice. If you’ve already had your annual service, you’ll need to complete at least 12 months of payments (or pay the balance of the service cost).

Question 9

What if I move house?

Accepted Answer

You can transfer your subscription to your new home (if it’s within our service area) or cancel with 30 days’ notice. If you’ve already had your annual service, the same 12-month minimum applies.

Question 10

Is this for residential homes only?

Accepted Answer

Yes — these plans are designed for residential high wall and ducted systems. For commercial systems, please contact us for a tailored maintenance plan.

Question 11

How do I sign up?

Accepted Answer

Simply sign up online or give us a call, and we’ll set up your subscription with easy monthly payments.

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